Shipping and Delivery

SHIPPING AND DELIVERY

Once the customer has successfully filled in all the customer details, he will be prompted to choose a delivery method for the item/s he wishes to order from the website. The available delivery options for the customer include

HOME DELIVERY

Once a customer has opted for Home delivery, the merchandise will be delivered to the shipping address mentioned in the customer details form. The delivery timelines and the policies are highlighted below.

DELIVERY POLICY

  • Next-Day Delivery: AED 15
    • UAE: 1 Business Day
  • Standard Delivery: AED 12 (for orders under AED 250)
    • UAE: 2-3 Business Days
    • GCC except KSA (Kuwait, Qatar, Bahrain, Oman): 3-4 Business Days
  • Expedited Delivery KSA: AED 50 (for orders under AED 499)
    • KSA: 2-3 Business Days

    PAYMENT

    Once a customer has selected the products that he/she intends to buy and selected the shipping method, they will be moved to the payment section of the check out process. The payment options available for the customer is detailed below.

    PAYMENT BY CARD

    Customer will be allowed to complete the purchase using any debit/credit card verified through the MyFatoorah payment gateway channel.

    • Payment will be authorized using the verification code of the card
    • All the bank related payment options will be done through communication between customer and the bank and the website will not be responsible for any of the issues incurred from those transactions
    • Order will be processed only after the successful completion of the payment process