Shipping and Delivery


Once the customer has successfully filled in all the customer details, he will be prompted to choose a delivery method for the item/s he wishes to order from the website. The available delivery options for the customer include


Once a customer has opted for Home delivery, the merchandise will be delivered to the shipping address mentioned in the customer details form. The delivery timelines and the policies are highlighted below.


As part of our delivery policy, any products bought from the website will be delivered within

  • Dubai and Abu Dhabi –   1-2 Days
  • Rest of the Emirates –     2-3 Days

Delivery Charges

  • Free on orders AED 250 and above
  • AED 15 for all orders below  AED 249.99


As part of our delivery policy, we provide global shipping for any products bought from the website and delivery will be within 4-7 business days.

Delivery Charges

  • AED 50 for all international orders


Once a customer has selected the products that he/she intends to buy and selected the shipping method, they will be moved to the payment section of the check out process. The payment options available for the customer is detailed below.


Customer will be allowed to complete the purchase using any debit/credit card verified through the MyFatoorah payment gateway channel.

  • Payment will be authorized using the verification code of the card
  • All the bank related payment options will be done through communication between customer and the bank and the website will not be responsible for any of the issues incurred from those transactions
  • Order will be processed only after the successful completion of the payment process